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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Travis Garvey

June 22, 2026

5  out of  5
rating by Travis Garvey
"Staff is friendly, flexible, and easy to work with."
We responded:
"Hi Travis,

Thank you for the 5-star review! We really appreciate your feedback and are glad to hear you found our auto insurance in Muskegon to be reasonably priced. We’ll also be sure to pass along your kind words to our team—friendly, flexible, and easy to work with is exactly what we aim for.

Thanks again, and we’re here anytime you need us."
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Julie Weare

June 18, 2026

5  out of  5
rating by Julie Weare
"My husband and I had a great experience working with the team at State Farm. Scheduling our appointment was simple and stress-free with Zach Weare. Excellent customer service and a smooth experience. Highly recommend!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that you and your husband had a great experience with our team at State Farm in Muskegon, MI. We’re also glad scheduling was easy and stress-free with Zach Weare, and that you received excellent customer service throughout your visit.

We truly appreciate your recommendation, and we look forward to helping you again in the future!"
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Justin Weare

June 18, 2026

5  out of  5
rating by Justin Weare
"Zach W. helped book us an appointment with Ben. He was courteous and professional."
We responded:
"Thank you for your review! We’re glad Zach helped book your appointment with Ben and that you found him courteous and professional. We appreciate you choosing our State Farm team in Muskegon, MI, and we hope to see you again soon."
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Matt Yost

June 17, 2026

5  out of  5
rating by Matt Yost
"I was pleased that Teresa went above and beyond to help me get things figured out"
We responded:
"Thank you for your review! We’re so glad Teresa went above and beyond to help you get everything figured out. Providing great support for your auto insurance needs is our priority, and we truly appreciate you choosing our State Farm team in Muskegon, MI. We look forward to helping you again in the future!"
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Jacob Dalton

June 13, 2026

5  out of  5
rating by Jacob Dalton
"I spoke with Zach on the phone he was a very nice young man, very easy to speak to and was able to direct me exactly where I needed to go. Totally recommend"
We responded:
"Hey Jacob. Thank you for the great review! We’re glad you had a positive experience speaking with Zach on the phone—he’s known for being friendly, easy to talk to, and helping customers get exactly where they need to go. We truly appreciate you recommending our State Farm team in Muskegon, MI, and we look forward to assisting you again!"
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noel hendrie

June 9, 2026

5  out of  5
rating by noel hendrie
"Worked with Paul ortega, and had a smooth and Hassel free experience. Answered all questions and concerns."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a smooth and hassle-free experience working with Paul Ortega. He is dedicated to providing excellent service and ensuring that all questions and concerns are addressed. Your feedback means a lot to us, and we appreciate you taking the time to share your experience. If you need anything else in the future, please don't hesitate to reach out!"
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Breanna Zerby

June 8, 2026

5  out of  5
rating by Breanna Zerby
"Very helpful with lowering costs!!"
We responded:
"Thank you Breanna. Love to hear you were able to save money and have a good experience."
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Quint Menefee

June 5, 2026

5  out of  5
rating by Quint Menefee
"Called State Farm fully prepared to open a federal investigation because my policy showed two vehicles and my payment changed. I had already convinced myself I was the victim of an elaborate insurance scam, identity theft ring, or possibly targeted economic warfare. Zach spent 15 painfully patient minutes walking through my account before uncovering the truth: the second vehicle was my old car that I traded in half a year ago and apparently forgot existed. I genuinely said the words, ‘Wait… so this is my fault?’ and there was a long silence where I know he was fighting for his life not to laugh. Zach handled the call with the professionalism of a hostage negotiator and the patience of a saint. If State Farm loses him, society collapses."
We responded:
"Thank you so much for the detailed review! We’re glad Zach was able to quickly and patiently walk you through your policy details and get to the root of what happened. At State Farm in Muskegon, MI, we know insurance paperwork can be confusing—and it’s frustrating when changes to your auto insurance feel alarming. We appreciate you trusting us to investigate and explain things clearly. We’ll be sure to pass your kind words to Zach."
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Jackie Achterhoff

June 4, 2026

5  out of  5
rating by Jackie Achterhoff
"Great customer service"
We responded:
"Thanks so much for the great review! We’re happy to hear you had a positive experience with our team in Muskegon, MI, especially with your auto insurance needs. We appreciate your support and look forward to helping anytime."
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Nicole Lifford

June 4, 2026

5  out of  5
rating by Nicole Lifford
"I was very well pleased with Sam’s great customer service, friendliness and prompt attention to detail with my state to state transfer! As an insurance broker myself, and a prior State Farm agent, customer service has always been important to me!! People don’t care what you know until they know how much you care! I spoke with Chelsea on the phone first and she was great as well! She had Sam call me back right away!! Keep up the great work y’all! Can’t wait to meet your team in person soon

If I could offer any advise to an Agency Owner it would be this… I learned that my best agents leave when I stop valuing them as people, not just performers. Recognition is the real currency!! So shoutout to you and your team Ben and Thank you Sam for being so great to work with!!

Blessings,
Nicole Lifford"
We responded:
"Thank you for taking the time to leave such a thoughtful review! We’re truly glad Sam provided excellent customer service—friendly, responsive, and detail-oriented—during your state-to-state transfer. And we love hearing that the care and communication from Chelsea and the team made the process smooth from start to finish.

We’ll be sure to pass along your shoutouts to Sam, Chelsea, and Ben. Your perspective as an insurance broker and former State Farm agent means a lot to us, and we truly appreciate the encouragement. We can’t wait to meet you in person soon!"
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Kasey Folkema

June 3, 2026

5  out of  5
rating by Kasey Folkema
"I spoke with Zach on the phone and he was able to help me and directed me to the right person. He was very nice and helped me by walking through everything with me."
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Josh Weare

June 3, 2026

5  out of  5
rating by Josh Weare
"I spoke on the phone with Zach and he was very nice and helped me with my bill."
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Ryan Cale

June 1, 2026

5  out of  5
rating by Ryan Cale
"Help me out so fast. Got me set up with a much lower rate and extras included."
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Hunter Johnston

May 30, 2026

5  out of  5
rating by Hunter Johnston
"“Zach was friendly, professional, and very helpful. He took the time to listen, answered my questions clearly, and made the process easy. Excellent customer service and a great representative for the State Farm team.”"
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Kevin Allman

May 29, 2026

5  out of  5
rating by Kevin Allman
"Effortless experience. Working with Sam was super easy. Took care of everything over the phone and online in a matter of about 15 minutes. State Farm also came in at a much better deal with much better coverage than the other boat insurance companies."
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Tiffany Waters

May 18, 2026

5  out of  5
rating by Tiffany Waters
"Sam was very helpful great customer service thank you"
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Slime Slayer123

May 12, 2026

5  out of  5
rating by Slime Slayer123
"Did an excellent job explaining what was available and what i could do to save the most, and saved me 40$ more than other agencies, two thumbs up, would recomend"
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Clorissa DeKuiper

May 6, 2026

5  out of  5
rating by Clorissa DeKuiper
"Sam is super friendly and helpful"
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Mary Johnson

May 2, 2026

5  out of  5
rating by Mary Johnson
"Very good communication and saved us a lot of money from our previous provider."
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Susan Nelson

May 1, 2026

5  out of  5
rating by Susan Nelson
"Talked with Paul...it was a great experience, what a friendly and helpful guy! Keep up the great service."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that your experience with Paul was friendly and helpful. Providing excellent service is our top priority, and we'll be sure to pass along your compliments to him. We appreciate your support and look forward to assisting you with your auto insurance needs in Muskegon anytime!"
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Marlin Ingalls

May 1, 2026

5  out of  5
rating by Marlin Ingalls
"Paul Ortega has been so helpful and informative to help ensure that all of our coverage needs are met!"
We responded:
"Thank you for your kind words! We're delighted to hear that Paul Ortega was helpful and informative in ensuring all your coverage needs are met. Providing excellent service and tailored insurance solutions is very important to us. We appreciate your trust and look forward to continuing to support your vehicle insurance needs in Muskegon!"
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David Prescott

May 1, 2026

5  out of  5
rating by David Prescott
"I completed adding the new insurance online but as a follow up Jasmine from State Farm :) called me to make sure it was finalized and was available to answer any of my questions. Pleasant conversation and now everything is complete, almost! Thank you!"
We responded:
"Thank you for sharing your experience! We're glad to hear that Jasmine from State Farm provided a helpful follow-up and was available to answer your questions. It's great to know the process went smoothly and that you're almost all set. We appreciate your trust in us for your vehicle insurance needs and look forward to assisting you whenever you need!"
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Isaura Zwart

April 24, 2026

5  out of  5
rating by Isaura Zwart
"By far the best experience I had with auto and renter’s insurance! Paul is great, easy to work with, thorough, answers any question quickly, and just makes everything insurance related simpler. Plus, I got a waaay better rate than my previous insurance. I highly recommend working with Paul and the team, as I am sure they’ll provide the same excellent care I got for my policies!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Paul and our team made your experience with auto and renter’s insurance easy and stress-free. Providing thorough, friendly service and great rates is what we strive for here in Muskegon, MI. We truly appreciate your recommendation and look forward to continuing to support you with your property and vehicle insurance needs. If you ever have any questions or need assistance, we're always here to help!"
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sheri byers

April 23, 2026

5  out of  5
rating by sheri byers
"Very helpful and friendly ~"
We responded:
"Thank you so much for your kind words! We're glad to hear that you found our team helpful and friendly. Providing excellent auto insurance services in Muskegon, MI is our top priority, and we're happy to know we met your expectations. If you ever need assistance with your vehicle insurance or have any questions, please don't hesitate to reach out. We appreciate your support!"
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Evan McPherson

April 22, 2026

5  out of  5
rating by Evan McPherson
"Jasmine is always a great help! Thank you for all you do!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jasmine has been such a great help. At Vanbiesbrouck State Farm, we strive to provide the best auto insurance service in Muskegon, MI, and it's wonderful to know our team is making a difference. If you ever need anything else, don’t hesitate to reach out!"