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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Quint Menefee

June 5, 2026

5  out of  5
rating by Quint Menefee
"Called State Farm fully prepared to open a federal investigation because my policy showed two vehicles and my payment changed. I had already convinced myself I was the victim of an elaborate insurance scam, identity theft ring, or possibly targeted economic warfare. Zach spent 15 painfully patient minutes walking through my account before uncovering the truth: the second vehicle was my old car that I traded in half a year ago and apparently forgot existed. I genuinely said the words, ‘Wait… so this is my fault?’ and there was a long silence where I know he was fighting for his life not to laugh. Zach handled the call with the professionalism of a hostage negotiator and the patience of a saint. If State Farm loses him, society collapses."
We responded:
"Thank you so much for the detailed review! We’re glad Zach was able to quickly and patiently walk you through your policy details and get to the root of what happened. At State Farm in Muskegon, MI, we know insurance paperwork can be confusing—and it’s frustrating when changes to your auto insurance feel alarming. We appreciate you trusting us to investigate and explain things clearly. We’ll be sure to pass your kind words to Zach."
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Jackie Achterhoff

June 4, 2026

5  out of  5
rating by Jackie Achterhoff
"Great customer service"
We responded:
"Thanks so much for the great review! We’re happy to hear you had a positive experience with our team in Muskegon, MI, especially with your auto insurance needs. We appreciate your support and look forward to helping anytime."
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Nicole Lifford

June 4, 2026

5  out of  5
rating by Nicole Lifford
"I was very well pleased with Sam’s great customer service, friendliness and prompt attention to detail with my state to state transfer! As an insurance broker myself, and a prior State Farm agent, customer service has always been important to me!! People don’t care what you know until they know how much you care! I spoke with Chelsea on the phone first and she was great as well! She had Sam call me back right away!! Keep up the great work y’all! Can’t wait to meet your team in person soon If I could offer any advise to an Agency Owner it would be this… I learned that my best agents leave when I stop valuing them as people, not just performers. Recognition is the real currency!! So shoutout to you and your team Ben and Thank you Sam for being so great to work with!! Blessings, Nicole Lifford"
We responded:
"Thank you for taking the time to leave such a thoughtful review! We’re truly glad Sam provided excellent customer service—friendly, responsive, and detail-oriented—during your state-to-state transfer. And we love hearing that the care and communication from Chelsea and the team made the process smooth from start to finish. We’ll be sure to pass along your shoutouts to Sam, Chelsea, and Ben. Your perspective as an insurance broker and former State Farm agent means a lot to us, and we truly appreciate the encouragement. We can’t wait to meet you in person soon!"
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Kasey Folkema

June 3, 2026

5  out of  5
rating by Kasey Folkema
"I spoke with Zach on the phone and he was able to help me and directed me to the right person. He was very nice and helped me by walking through everything with me."
We responded:
"Thanks so much for your review! We’re glad Zach was able to help you right away, point you in the right direction, and walk you through everything step-by-step. We truly appreciate your kind words and are happy we could provide a smooth experience."
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Josh Weare

June 3, 2026

5  out of  5
rating by Josh Weare
"I spoke on the phone with Zach and he was very nice and helped me with my bill."
We responded:
"Thank you for the kind review! We’re glad Zach was able to help you with your bill and make the process easy. We appreciate you choosing our team and we’re here anytime you need us."
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Ryan Cale

June 1, 2026

5  out of  5
rating by Ryan Cale
"Help me out so fast. Got me set up with a much lower rate and extras included."
We responded:
"Thank you for the review! We’re glad we were able to help you so quickly and get you set up with a much lower rate—plus the added extras. That’s exactly what we want to do for our customers. We appreciate your trust and are proud to help with property insurance and vehicle insurance in Muskegon, MI. If you ever need anything, don’t hesitate to reach out."
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Hunter Johnston

May 30, 2026

5  out of  5
rating by Hunter Johnston
"“Zach was friendly, professional, and very helpful. He took the time to listen, answered my questions clearly, and made the process easy. Excellent customer service and a great representative for the State Farm team.”"
We responded:
"Thank you for the wonderful review! We’re so glad to hear Zach was friendly, professional, and able to make the process easy. Taking the time to listen and answer questions clearly is how we aim to help every customer. We’re proud to be a State Farm team member serving our community, and we appreciate your trust in your property insurance needs in Muskegon, MI. If you ever have questions or want to review your coverage, we’re here to help."
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Kevin Allman

May 29, 2026

5  out of  5
rating by Kevin Allman
"Effortless experience. Working with Sam was super easy. Took care of everything over the phone and online in a matter of about 15 minutes. State Farm also came in at a much better deal with much better coverage than the other boat insurance companies."
We responded:
"Hi there—thank you for the great review! We’re so glad you had an effortless experience with Sam. Taking care of everything over the phone and online in about 15 minutes is exactly what we aim for. We’re also happy to hear State Farm provided you with a much better deal and stronger coverage than the other boat insurance quotes. If you’re also looking for auto insurance in Muskegon, MI, we’d be glad to help you get a comparable quote and coverage review. Thanks again!"
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Tiffany Waters

May 18, 2026

5  out of  5
rating by Tiffany Waters
"Sam was very helpful great customer service thank you"
We responded:
"Thank you for your kind words! We're glad to hear that Sam provided you with great customer service and that you found our vehicle insurance rates reasonable. If you need any further assistance with your Muskegon, MI auto insurance, please don't hesitate to reach out. We're here to help!"
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Slime Slayer123

May 12, 2026

5  out of  5
rating by Slime Slayer123
"Did an excellent job explaining what was available and what i could do to save the most, and saved me 40$ more than other agencies, two thumbs up, would recomend"
We responded:
"Thank you for your wonderful review! We're thrilled to hear that we could help you save more on both your property and vehicle insurance, and that our explanations made everything clear. Your recommendation means a lot to us! If you ever need assistance with your Muskegon, MI insurance needs, we're always here to help."
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Clorissa DeKuiper

May 6, 2026

5  out of  5
rating by Clorissa DeKuiper
"Sam is super friendly and helpful"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Sam was super friendly and helpful. If you ever need assistance with auto insurance or any other coverage here in Muskegon, MI, don’t hesitate to reach out. We’re always here to help!"
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Mary Johnson

May 2, 2026

5  out of  5
rating by Mary Johnson
"Very good communication and saved us a lot of money from our previous provider."
We responded:
"Thank you for your positive feedback! We're glad to hear that our communication met your expectations and that we were able to save you money compared to your previous provider. We appreciate your trust in us and look forward to continuing to serve your auto insurance needs in Muskegon!"
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Susan Nelson

May 1, 2026

5  out of  5
rating by Susan Nelson
"Talked with Paul...it was a great experience, what a friendly and helpful guy! Keep up the great service."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that your experience with Paul was friendly and helpful. Providing excellent service is our top priority, and we'll be sure to pass along your compliments to him. We appreciate your support and look forward to assisting you with your auto insurance needs in Muskegon anytime!"
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Marlin Ingalls

May 1, 2026

5  out of  5
rating by Marlin Ingalls
"Paul Ortega has been so helpful and informative to help ensure that all of our coverage needs are met!"
We responded:
"Thank you for your kind words! We're delighted to hear that Paul Ortega was helpful and informative in ensuring all your coverage needs are met. Providing excellent service and tailored insurance solutions is very important to us. We appreciate your trust and look forward to continuing to support your vehicle insurance needs in Muskegon!"
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David Prescott

May 1, 2026

5  out of  5
rating by David Prescott
"I completed adding the new insurance online but as a follow up Jasmine from State Farm :) called me to make sure it was finalized and was available to answer any of my questions. Pleasant conversation and now everything is complete, almost! Thank you!"
We responded:
"Thank you for sharing your experience! We're glad to hear that Jasmine from State Farm provided a helpful follow-up and was available to answer your questions. It's great to know the process went smoothly and that you're almost all set. We appreciate your trust in us for your vehicle insurance needs and look forward to assisting you whenever you need!"
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Isaura Zwart

April 24, 2026

5  out of  5
rating by Isaura Zwart
"By far the best experience I had with auto and renter’s insurance! Paul is great, easy to work with, thorough, answers any question quickly, and just makes everything insurance related simpler. Plus, I got a waaay better rate than my previous insurance. I highly recommend working with Paul and the team, as I am sure they’ll provide the same excellent care I got for my policies!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Paul and our team made your experience with auto and renter’s insurance easy and stress-free. Providing thorough, friendly service and great rates is what we strive for here in Muskegon, MI. We truly appreciate your recommendation and look forward to continuing to support you with your property and vehicle insurance needs. If you ever have any questions or need assistance, we're always here to help!"
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sheri byers

April 23, 2026

5  out of  5
rating by sheri byers
"Very helpful and friendly ~"
We responded:
"Thank you so much for your kind words! We're glad to hear that you found our team helpful and friendly. Providing excellent auto insurance services in Muskegon, MI is our top priority, and we're happy to know we met your expectations. If you ever need assistance with your vehicle insurance or have any questions, please don't hesitate to reach out. We appreciate your support!"
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Evan McPherson

April 22, 2026

5  out of  5
rating by Evan McPherson
"Jasmine is always a great help! Thank you for all you do!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jasmine has been such a great help. At Vanbiesbrouck State Farm, we strive to provide the best auto insurance service in Muskegon, MI, and it's wonderful to know our team is making a difference. If you ever need anything else, don’t hesitate to reach out!"
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Joshua Herman

April 15, 2026

5  out of  5
rating by Joshua Herman
"Jasmine was great! She explained every thing thoroughly in a difficult business insurance set up. Her rates were the best in town as well."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jasmine was able to guide you through the complex business insurance setup with clarity and care. Providing the best rates in Muskegon, MI is something we take pride in, and we're glad it made a difference for you. If you ever need assistance with property insurance or any other coverage, we're here to help!"
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Obnoxious Industries

April 14, 2026

5  out of  5
rating by Obnoxious Industries
"Jasmine was amazing. Excellent service, the works."
We responded:
"Thank you for your fantastic review! We're glad Jasmine provided you with amazing service and helped you find a great price on your motorcycle insurance. Serving the Muskegon, MI community with excellent coverage and support is our top priority. If you need anything else, feel free to reach out!"
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Shams Alkhas

April 9, 2026

5  out of  5
rating by Shams Alkhas
"Sam was amazing. Enjoyed talking to him, very patient and cheerful"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Sam provided you with excellent service and made your experience enjoyable. At Vanbiesbrouck State Farm, we take pride in offering patient and cheerful support to all our clients, especially when it comes to auto insurance in Muskegon, MI. If you ever need assistance or have questions in the future, don't hesitate to reach out. We're here to help!"
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Tyler Buckley

April 8, 2026

5  out of  5
rating by Tyler Buckley
"I have been working with Sam and I have nothing but kind things to say. He’s fast and provided great rates."
We responded:
"Hi Tyler, thank you for the fantastic review! We're glad to hear that Sam was able to provide you with great rates and fast service. Delivering affordable auto insurance options in Muskegon, MI is our priority, and it’s wonderful to know you had a positive experience. We appreciate your kind words and look forward to assisting you again in the future!"
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Kayla Huisman

April 2, 2026

5  out of  5
rating by Kayla Huisman
"Worked with Jasmine and she was a great help! We are buying a home and needed detailed documents from her and she was quick to respond to emails! I’ve been using State Farm for years and always reccomend them!"
We responded:
"Thank you for sharing your experience! We’re happy to hear that Jasmine was able to assist you quickly and thoroughly with your documents. Congratulations on your home purchase! At Auto Ins in Muskegon, MI, we’re proud to work with trusted providers like State Farm to support our customers every step of the way. We truly appreciate your recommendation and look forward to continuing to serve you!"
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Tan'Juaray Minor

April 1, 2026

5  out of  5
rating by Tan'Juaray Minor
"Quick and easy starting insurance with Sam, happy with the service"
We responded:
"Thank you for your kind feedback! We’re glad to hear that starting your insurance with Sam was quick and easy. Providing hassle-free service here at Auto Ins in Muskegon, MI is our goal, and we’re happy you’re satisfied. If you ever need any assistance, feel free to reach out—Sam and the team are always here to help!"
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Jerry Drottar

March 30, 2026

5  out of  5
rating by Jerry Drottar
"Great experience working with Paul. Easy to talk to and easy to work with. Great service."
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had a great experience working with Paul. At our agency, we strive to make every interaction easy and stress-free, especially when it comes to important coverage like auto insurance in Muskegon, MI. If you ever need assistance with property insurance or anything else, please don't hesitate to reach out. We appreciate your trust and look forward to serving you again!"