State Farm® Insurance Agent Ben Vanbiesbrouck

"Great service and knowledgeable team!"

"Would give a zero Stars if I could after my recent experience. I have been a State Farm customer for over 15 years now. Until now, that is. Had my account on autopay, and temporarily shut down my business and closed the bank account associated with my State Farm billing. Got a notification that my account was past due and called to make a payment and spoke with a customer representative, whom took my payment over the phone...after which I asked them about looking into my policy to see if anything could be changed to lower my bill. I was told by that representative that they would reach out to me after the payment process and they had a chance to go over my policy, to see if my bill could be lowered and to get my account back on auto pay. Weeks went by and I never got a call back and before I knew it my bill was overdue again. I reached out to the branch manager who tried to telling me that employee did in fact reach out and left a voicemail... Problem is I don't have voicemail setup on my phone so it's literally impossible to leave me a voicemail. It was at this time I actually looked into my policy and realized that I had still been being killed fully for my business even though it had been shut down for several months. I didn't realize this because it was on auto pay. I also noticed I had been being billed for several months on a life insurance policy that was supposed to have been canceled when I got approved for a million-dollar whole life policy. The branch manager proceeded to call me a liar after leaving a bad review, even after I provided screenshots of the communications between me and one of his Representatives. Somebody clearly dropped the ball and didn't want to admit accountability. The branch manager also texted me the comment saying they shouldn't have to hunt me down...... Like really?? YOUR REPRESENTATIVE said they were going to look into my policy and call me back and never did 🤷‍♂️ Taking my business elsewhere and wouldn't recommend these guys to anyone after this experience. Very unprofessional way to treat a loyal customer of 15 plus years! :UPDATE: after reading your response, I must say I'm rather floored..... I wish I could post a screenshots to show everyone how you called me a liar and said that you will not be doing business with me moving forward now you want to play that you're sorry and stated that someone tried to reach out and that there was a miscommunication? No, nobody reached out I could provide a screenshot of the call logs as well nobody reached out until it was too late. Best part of all been avoided with the return call I was initially promised, but I seem to remember your response to that being that you shouldn't have to track me down. But I will screenshot this along with the other screenshots I have and I will call you tomorrow to see if you in fact are willing to try to rectify the situation before I move forward with a formal complaint to corporate."

"Jasmine was a huge help! Not only does she care enough to ask about how's life, she remembers what we say to her! She helped me get the best quote and I really appreciate her for that!!!!!!"

"Jasmine has been so much help to me lately with my insurance policies and making sure I’m happy with everything! She’s been so wonderful to work with!"

"Jasmine Garza was very timely in her responses and helped get a quote for home insurance. She answered all my questions and was knowledgeable."

"Jasmine is super friendly and very helpful. She helped me save a ton on car insurance. If you are looking for an amazing agent she is very personable and understands all your concerns and questions you may have."

"Ben was very helpful in explaining my life insurance policy with me and was also able to put my car insurance and house insure all in one bundle. Ben even explained it to my mom and I over the phone. He was very patient and compassionate and professional. State Farm has been a plus with me for almost five years now!"

"Jasmine is AMAZING! Highly recommend her! She will get you the best quote! She is top tier, best of the best and absolutely does the best job! She’s a hard worker, very understanding and overall the best of the best! If you are thinking of going with any other company call Jasmine very first and get a quote from her! She is on the ball and you’ll never stop to question if you made the right choice by calling her up. Need a quote? Call Jasmine Need to find a different car insurance? Call Jasmine Have a question about home/renters/auto insurance? Call Jasmine she has all the knowledge and can answer any question you have! Thinking about going with another big name insurance? Think again because Jasmine works for State Farm so not only will you get affordable insurance you’ll also get an amazing agent as well! She is a jack of all trades and can do it all for you! I’m definitely impressed by her and I a bonus is definitely in order for her! I am so blown away by her hardworking, dedication and talent I’m convinced there is nothing she can’t do! Absolutely overall an amazing woman! Thanks for everything you do Jasmine! I absolutely appreciate it! Never stop being as wonderful as you are!"

"Jasmine helped getting my monthly payments lower"

"S/O jasmine she got me right with everything I needed amazing service ⭐️"

"Jasmine has been amazing in helping me get coverage for my new teenage driver. She went above and beyond to find myself and my family the best rates possible. I would highly recommend this office for any insurance needs!!!"

"Absolutely amazing! The whole team is beyond helpful. Teresa, Sam, and Ben. Amazing service and they are so fast and efficient!"

"They have been easy to work and their customer service is great."

"Very knowledgeable and informative!! Made sure we had the right coverages for us!!"

"Very professional and enjoyable experience. Thank you. Tom Porter."

"Sam was an excellent person to work with. Met all my needs and got me a great premium. Definitely recommend Sam if looking for insurance."

"Ben and his team are excellent at what they do and a pleasure to work with. It’s nice to know that they are consistently thinking about what’s best for me and my family. They communicate clearly and help me consider all of the options without being overbearing."

"I've been with this state farm for 6 years. Never a problem, always been great. Looking forward to another 6 year with these guys!"

"I’m very pleased with the service I was given from Jasmine. She helped me with finding a better more affordable car insurance that wasn’t ridiculous like other places. Thank you for your patience and help. I’ll be recommending you guys from now on."

"Thank you Samuel Curran for your above and beyond, excellent service! I Highly recommend this office, they are kind and compassionate and don't make you feel like you are bothering them when you have questions. The communication from the entire office has been outstanding, keep up the good work!"

"Love this branch of State Farm Insurance… Ben, personally, is patient, kind, helpful and efficient. I’ve been with him a long time because of the care I receive from him and his staff."

"Teresa k was very helpful, and quick to help quote and set me up with a bundle to save even more. Thank you!"

"Jasmine is great! She really tries to get to know her customers and I love coming in and talking to her!"

"State farm is my number 1 place to get insurance very great worker and very helpful people there 💯"

"I recommend Sam Curran to all of my friends and family! His knowledge and willingness to go above and beyond for his clients is unmatched! If you are on the lookout for a new policy, Sam is your man! He will save you money and will make the process to switch extremely easy! I can’t say enough positive things about my experience with State Farm and Sam Curran."